CALGARY, Alberta–Solesto Solutions, a cloud strategy, implementation and managed service provider and ServiceNow, the leading cloud-based service automation platform, today announced they have entered into a strategic implementation partnership for the Canadian market.
Cloud services to transform your entire organization
To be competitive, organizations need to move faster, but the lack of process and legacy tools hold them back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths, moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.
With Solesto’s cloud services and ServiceNow’s cloud-based software that automates work across IT, HR, customer service and security, organizations can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real‑time insights and drive to action.
- IT can increase agility and lower costs by consolidating legacy tools into a modern, easy‑to‑use service management solution in the cloud.
- HR can consumerize the employee service experience with self‑service portals and get the insights they need to continually improve service delivery.
- Security can collaborate with IT to resolve real threats fast, using a structured response engine to prioritize and resolve incidents based on service impact.
- Customer service can drive case volume down and customer loyalty up, by assessing product service health in real time and working across departments to quickly remediate service issues.
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit servicenow.com.
Solesto Solutions is a technology strategy and implementation firm focussed on cloud and digital transformation. Find out more about Solesto and their mission to create exponential value for customers and talent at Solesto.com. Join the discussion on the digital and cloud transformation on Twitter (@SolestoCloud). Follow Solesto on LinkedIn for upcoming career opportunities.